Terms & conditions

All our products are lovingly handmade and we hope you will be 100% happy with them. If you are not satisfied for any reason, please get in touch and we will  discuss options for exchange.

Shipping: Bags and Accessories

  • UK orders are shipped using the Royal Mail First Class/ First Class Signed For service, please allow up to 3 days delivery time after despatch.
  • International orders are shipped using a standard airmail service, so please allow 5-10 working days for delivery.
  • We ship on Mondays and Thursdays, if your order is placed after 1pm on these days please be aware that shipping will fall into the next applicable day. If you require your item more urgently, contact us and we will see what we can do!

Shipping: The Harris Tweed Hoody/Fisherman's Jumper

  • We send these items using Royal Mail special delivery/ international tracked and signed services, which are insured and require a signature upon delivery/collection. 

If you would like to exchange any item, please send it back to us with a note or give us a call...

By Rosie
89-93 Cromwell St
Stornoway
Isle of Lewis
HS1 2DG

01851 701622

  • The customer will be liable for postage fees on returning all goods.
  • In the case of an exchange, we will cover the postage when sending out your new item.
  • Please be aware that you will have to cover all postage fees for any further exchanges.

Local Collection

If you live locally and would like to collect in store, just use code steornabhagh at checkout to save all shipping fees. Once your order is complete and ready to collect, we will email you a despatch note and you can collect at your leisure.

Payment

  • All transfers conducted through By Rosie are handled and transacted through third party dedicated gateways to guarantee your protection.
  • Card information is not stored and all card information is handled over SSL encryption.
  • Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.